Contact Us


Main Office

12770 Coit Rd., Suite 100
Dallas, TX 75251

Phone: 214-361-3809
Fax: 214-361-3899

Hours: 
Monday: 9:00 a.m. - 4:30 p.m. 
Tuesday: 9:00 a.m. - 4:30 p.m. 
Wednesday: 9:00 a.m. - 4:30 p.m. 
Thursday: 12:30 p.m. - 4:30 p.m. 
Friday: 9:00 a.m. - 5:00 p.m. 

Drive thru (Members Only):

Saturday: 9:00 a.m. - 12:00 p.m.


Presbyterian Hospital Dallas

8200 Walnut Hill Ln.
Dallas, TX 75231
Located in Lobby of Main Bldg.

Phone: 214-345-7493

Hours: 
Monday: 8:00 a.m. - 2:00 p.m. 
Tuesday: Closed 
Wednesday: 8:00 a.m. - 2:00 p.m. 
Thursday: Closed 
Friday: 8:00 a.m. - 2:00 p.m.


2019 Holiday Closings

Holiday Day Closed
New Years Day January 1
Martin Luther King Day January 21
President's Day February 18
Memorial Day May 27
4th of July July 4
Labor Day September 2
Columbus Day October 14
Veteran's Day November 11
Thanksgiving Day November 28
Day after Thanksgiving November 29
Christmas Eve December 24 (close at 12:30 p.m.)
Christmas Day December 25

Important Phone Numbers

ATM/VISA® Debit Cards
Lost/Stolen: 1-800-472-3272
STARS Audio Response
24 Hour Number: 1-800-492-1768
VISA® Credit Cards
Lost/Stolen: 1-800-558-3424

ANDCU also participates in the Shared Service Center network. This allows ANDCU members to conduct their financial business at nearly 4,000 locations nationwide.


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Complaint Notice

If you have a problem with the services provided by this credit union, please contact us at:

A New Direction Credit Union
12770 Coit Rd., Suite 100
Dallas, Texas 75251
Telephone Number: (214) 361-3809 or at suzanne@andcu.org

The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may file a complaint against the credit union by contacting the Texas Credit Union Department at:

Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699
Telephone Number: (512) 837-9236 Website: www.cud.texas.gov